Seminar 1: Optimal Performance
Seminar 2: Optimal Stress Management
Seminar 3: Optimal Communication
Seminar 4: Optimal Management

Seminar 1: Optimal Performance

Topic:

Techniques and expertise to develop and solidify better management/employee relations.

Aim:

To give managers the tools and expertise needed to create an optimal working environment and to enable them to persuade workers of the need to give and maintain a high level of performance.

Content:

Major points

• Convincingly communicating your mission.
• Creating and sustaining a positive mind-set.
• Optimizing performance while considering personalities and personal limitations.
• Negotiating wage scales or salary increases.
• Dealing with a loyalty problem: Theft of merchandise.
• Dealing with an authority problem.
• Correcting an attitude problem.
• Settling conflicts between employees.
• Settling conflicts between a manager and an employee.
• Confronting aggressive behaviour (customer).
• Recognising depression or burn-out.
• Reacting to specific problems such as violence, harassment, discrimination, etc.

Seminar 2: Optimal Stress Management

Topic:

Stress management techniques.

Aim:

To help participants deal effectively with stress, whether work related or originating from other sources (private or family life).

Content:

• Developing self-esteem.
• Eliminating inter-dependence in working relations.
• Recognising and enhancing my strong points.
• Recognising, accepting and strengthening my weaker points.
• Developing a self-improvement plan.
• Dealing with lack of motivation.
• Managing frustrations in everyday life.
• Managing the fear of failure.
• Coming to grips with the fear of rejection.
• Being at peace with one's self
• Forgetting past errors.
• Accepting people I dislike.
  
  

Seminar 3: Optimal Communication

Topic:

Techniques for the enhancement of communication and conflict resolution.

Aim:

To teach participants the basics of optimal communication and to empower them to solve inter-personal conflicts themselves.

Content:

• Looking at myself in relation to others
• Looking at my perception of others
• Listening effectively
• Accepting others without condition
• Getting people to listen and to understand
• Listening, not judging
• Avoiding the backbiting trap when listening to complaints about a third party
• Transmitting a negative message in a positive way
• Solving conflicts of personalities
• Solving conflicts arising from a clash
• Avoiding the tendency to slander
  
  

Seminar 4: Optimal Management

Topic:

Expertise in the management of time, of data and of projects.

Aim:

To give participants the tools needed to improve management skills in three targeted areas.

Content:

• Key elements for more effective time management.
• Key elements for more effective management of data.
• Key elements for more effective project management.
• Initiating and implementing a more effective management style.
• Evaluating management styles and methods.
• Correcting inadequacies.
• Creating and developing new management tools.